Terms & Conditions

All reservations must be confirmed in writing, either via email or through our online booking system. A reservation is not considered confirmed until the Customer has received written confirmation from Olympus Tents and Events and the required deposit has been received.

The rental period begins at the time of delivery or customer pick-up and ends at the agreed-upon time of return or pick-up by Olympus Tents and Events. Equipment must be available for pick-up at the agreed-upon time. Extended rental periods must be arranged in advance and may be subject to additional fees.

It is the Customer's responsibility to verify that all items listed in the rental order confirmation are accurate, including quantities, item descriptions, delivery address, event date, and event time. Any discrepancies must be reported to Olympus Tents and Events within 24 hours of receiving the confirmation. The Company is not responsible for errors that are not reported within this timeframe.

A non-refundable deposit is required at the time of booking to secure your reservation. The deposit amount will be communicated at the time of booking and is applied toward the total rental balance. No reservation will be held without a paid deposit.

The remaining balance of the rental order is due no later than 14 days prior to the event date, unless otherwise agreed upon in writing. Failure to remit final payment by the due date may result in cancellation of the reservation, and the deposit will be forfeited.

All prices listed on our website or provided in quotes are subject to change without notice until a reservation is confirmed and a deposit is received. Quoted prices are valid for 30 days from the date of the quote. Olympus Tents and Events reserves the right to adjust pricing for fuel surcharges, delivery distance, or other variable costs, which will be disclosed to the Customer prior to confirmation.

Olympus Tents and Events accepts payment via credit card, debit card, check, and other methods as communicated at the time of booking. Returned checks will be subject to a returned check fee of $35.00, and the Customer will be required to remit payment via an alternative method.

All cancellations must be submitted in writing to [email protected]. The following cancellation policy applies:

The deposit is non-refundable under all circumstances.

Customers may request modifications to their rental order (additions, removals, or substitutions) up to 14 days prior to the event date, subject to availability. Modifications requested within 14 days of the event are not guaranteed and may be subject to additional fees. Reductions in order quantity within 14 days of the event will not result in a refund of amounts already paid.

Olympus Tents and Events reserves the right to cancel a reservation in the event of circumstances beyond our control, including but not limited to severe weather, natural disasters, acts of God, equipment failure, or other force majeure events. In such cases, the Company will provide a full refund of all payments made, including the deposit, and will not be liable for any additional damages or losses incurred by the Customer.

Olympus Tents and Events provides delivery and setup services throughout Utah, from the northernmost part of the state to St. George and beyond. We also serve select events in Wyoming and Idaho. Delivery fees are calculated based on distance from our Murray, UT location and will be disclosed prior to reservation confirmation.

Delivery and setup times will be coordinated with the Customer in advance. The Customer or an authorized representative must be present at the delivery location during the scheduled delivery window. If no authorized representative is present, Olympus Tents and Events may reschedule delivery, and additional fees may apply.

The Customer is responsible for ensuring that the delivery site is accessible, clear of obstructions, and safe for setup prior to the scheduled delivery time. This includes, but is not limited to, clearing the area of vehicles, debris, and other hazards. Olympus Tents and Events reserves the right to refuse setup if site conditions are deemed unsafe or unsuitable, without refund of payments made.

The Customer is responsible for identifying and marking all underground utilities, irrigation systems, sprinkler heads, and other underground hazards prior to tent installation. Olympus Tents and Events will not be held liable for any damage to underground utilities or property resulting from the Customer's failure to provide this information.

All rental items must be returned in the same condition as delivered, properly stacked, and ready for pick-up at the agreed-upon time and location. Items that are not ready for pick-up at the scheduled time may incur additional fees. Rental items must not be moved from the original delivery location without prior written approval from Olympus Tents and Events.

The Customer assumes full responsibility for all rental equipment from the time of delivery or pick-up until the time of return or Company pick-up. This includes responsibility for any damage, loss, theft, or destruction of rental items, regardless of cause.

Upon return or pick-up of rental items, Olympus Tents and Events will inspect all equipment for damage. The Customer will be charged for any damage beyond normal wear and tear, including but not limited to tears, burns, stains, broken components, and structural damage. Damage charges will be assessed at the replacement or repair cost of the affected item(s), as determined solely by Olympus Tents and Events.

Rental items are expected to be returned in a reasonably clean condition. Excessive soiling, staining, or contamination of linens, tabletop items, or other equipment may result in additional cleaning fees. Linens that are returned with wax, mold, mildew, or irreparable staining will be charged at full replacement cost.

In the event of loss or theft of any rental item, the Customer will be charged the full replacement cost of the item(s) as determined by Olympus Tents and Events.

Olympus Tents and Events may offer an optional damage waiver at the time of booking, which provides limited coverage for accidental damage to rental items. The damage waiver does not cover intentional damage, theft, loss, or damage resulting from misuse or negligence. Details of the damage waiver, including coverage limits and exclusions, will be provided at the time of booking.

Tents are installed in accordance with manufacturer guidelines and applicable safety standards. However, tents are temporary structures and are not designed to withstand extreme weather conditions, including high winds, heavy snow loads, or severe storms. The Customer acknowledges this limitation and agrees that Olympus Tents and Events is not liable for damage or injury resulting from weather events that exceed the design parameters of the tent structure.

The Customer is solely responsible for obtaining any and all permits required by local, county, or state authorities for the installation of tents or temporary structures on their property or event venue. Olympus Tents and Events may provide documentation to assist with permit applications upon request but is not responsible for securing permits on the Customer's behalf.

Open flames, including candles and fire pits, must be kept at a safe distance from all tent structures in accordance with fire safety regulations. The Customer is responsible for ensuring compliance with all applicable fire codes and safety regulations during the event. Smoking is prohibited inside or immediately adjacent to tent structures.

All tents require staking or ballasting for proper installation. The Customer must provide advance notice of any restrictions on staking (e.g., concrete, pavers, underground utilities) so that appropriate anchoring alternatives can be arranged. Additional fees may apply for alternative anchoring methods.